How Our Client Process Makes Execuitive Security Services Different
At Executive Security Services we believe our exceptional customer service truly sets us apart. So, what makes our client process so special? Let's take a deep dive into how we go the extra mile to ensure you have a positive and secure experience.
Communication is Key: We Don't Go Dark
Ever feel like you're calling into a black hole when you need to reach your security provider? That's not how we roll at ESSI. Our motto is "observe and report,” and that applies to our communication with you. All our security guards are equipped with company email addresses and phones, ensuring you can reach them directly whenever a question or concern arises. We're firm believers in responsive communication, keeping you informed and involved every step of the way.
Impeccable Quality Control: Eyes on Your Site
We understand that trust is paramount in security. That's why Executive Security maintains a rigorous quality control program for both our security guards and the sites we protect.
This includes:
Regular Drive-By Inspections: Our team doesn't just rely on reports – we get out there and see things for ourselves. Regular drive-by inspections of your site allow us to proactively identify any potential security issues and address them before they escalate.
Cross-Site Support: No matter the size or complexity of your security needs, ESSI has you covered. Our cross-site support system ensures you have access to the resources and expertise of our entire team, no matter which guard is assigned to your specific location. This is important for sharing site details and data across our team and ensuring that nothing falls through the cracks.
Customized Training: When it comes to security, a one-size-fits-all approach doesn’t cut it. We take the time to understand your specific needs and provide our guards with customized training tailored to your site and any unique security challenges you face.
Special Details Done Right: Need a security guard to check on a specific area or perform a particular task? No problem! Executive Security is happy to accommodate your special requests and ensure your security plan addresses all your concerns.
Detailed Reporting: Keeping You Informed Every Step of the Way
Transparency is key to a successful client relationship. That's why Executive Security provides you with daily reports detailing our security guard's observations and activities. These reports go beyond the mundane. Our guards are trained to create photo and time-stamped documentation. Anything out of the ordinary, requiring repair, or anything you need to be aware of – it gets documented with a photo, a timestamp, and a clear explanation in your daily report.
Incident Response: A Partner You Can Count On
Unfortunately, security incidents do occur. But when they do, you can rest assured that ESSI will be by your side every step of the way. Here's how we handle client incidents and law enforcement involvement:
Statements to Law Enforcement: Our security guards are trained to provide clear and concise statements to law enforcement officials, ensuring all necessary information is captured to investigate the incident.
Case Number Tracking: We don't just report an incident and disappear. ESSI keeps track of the assigned case number, allowing us to follow up with law enforcement and provide you with regular progress updates.
Experience the Executive Security Services Difference
At ESSI, we believe in building strong partnerships with our clients. Our commitment to responsive communication, impeccable quality control, and detailed reporting ensures you're never left in the dark. And when unexpected events occur, we're here to support you every step of the way.
Ready to experience the Executive Security Services difference? Contact us today for a free consultation and see how our exceptional client process can elevate your security experience.